Money the apps owe you. Found, proven and claimed.
Every settlement, money leaves your payout through commission, promotions, refunds and adjustments. Most of it is correct. Some of it isn't. We find the difference and claim it back.
Where money quietly disappears.
When a rule is set up wrongly or an order is handled badly, the cost usually lands on the store, and repeats every week until someone notices.
Wrong commission rate
The rate on the invoice doesn't match your contract.
Promotions you didn't agree
Campaigns running past their end date, or the wrong split of who pays.
Refunds charged to you
Late delivery or rider issues deducted from the store.
Cancelled after cooking
Orders cancelled after your kitchen prepared them, where you should still be paid.
Missing orders
Completed orders that never appear on the settlement.
Short or late payments
The bank deposit is lower than the statement says, or arrives late.
From a hunch to a documented claim.
- Step 01
Collect & rebuild
We gather reports, invoices and your terms, and calculate what you should have been paid.
- Step 02
Three-way match
Expected payout vs platform statement vs your bank. Each gap points to a different problem.
- Step 03
Raise the case
Order numbers, dates, screenshots and terms, raised through the platform's partner channels.
- Step 04
Follow up & prevent
Every case chased to an answer, and the cause fixed so it doesn't happen again.
Not every difference is an error, and not every error is recoverable. Platforms make the final decision on claims. We don't publish recovery percentages, because results depend on your platforms, contracts and history.
Less than you might think.
- Access to each app's partner portal through a user created for JFX, or exported reports
- Your commission terms and promotion approvals
- Bank statement lines for payouts, only the lines you choose to share
- A contact who can confirm what happened with specific orders
Everything is set out in a written agreement. Your accounts always stay in your business name.
Revenue recovery questions
What is delivery app revenue recovery?
Finding money that should have reached you from a delivery platform but didn't, such as wrong commission, refunds that weren't your fault, missing orders or short settlements, and claiming it back with evidence.
How is it different from reconciliation?
Reconciliation is the checking. Revenue recovery is what happens next: turning each confirmed difference into a claim, following it up and recording the outcome.
How far back can you check?
We usually start with recent settlements, because claims are easier to support while records are fresh. How far back a platform accepts claims depends on its own rules.
Do you need my passwords or bank login?
We never need your bank login. For platform portals we prefer a user account created for us, or reports you export.
Will the platform always pay the claim?
No one can promise that. Each platform decides. We promise every difference is documented, raised and followed up, and that you see every outcome.
Find out where your payouts leak.
Start with a free online revenue audit. No logins, no private data, no obligation.